Make Sure You Answers Enquiries
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The other day I posted about a site where I was going to buy a product, but they only offered Google Checkout payment method. I emailed them to ask if they take other forms of payment – specifically Paypal.
As of yet, 4 days later, I have received no reply. Which ain't good.
Do you have a contact us form? Email address? Postal Address? Do you get enquiries? I'm sure you do. It doesn't make sense to offer these things if you are not going to respond.
I suggest that a MAXIMUM of 24 hours is more than enough time for a shop owner to respond. If you are away on holiday set up an auto-responder. If you can respond in less than 24 hours, so much the better.
There surely is nothing worse than an uncommunicative shop owner. It shows a lack of business acumen and a lack of respect. Don't go there!
2 weeks later – still no response! Which is surpising as I know that if I was paying for advertising, I would be answering EVERY enquiry as quickly as possible.
Comment by Gary — November 15, 2008 @ 2:12 pm